STR Technology Reliability Audit
Find the weak points before the next guest does.
The $149 audit is a property-specific review of the systems guests and managers depend on. You receive a written scorecard, prioritized corrections, and a clear next step—without committing an entire portfolio.
If the audit doesn’t surface at least three fixable issues, there’s no charge. The $149 fee is credited toward approved corrective work booked within 30 days.
The deliverable
This is the document you're buying.
Seven categories, each marked fix-now, plan-it, or holding, with what was measured and what to do about it. Redacted from a real visit.
Redacted from an actual audit. Four bedrooms, lakefront, Northern Michigan.
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Internet source and provider equipment
Plan itModem is owner-supplied and six years old. The provider account is still in a former manager’s name, so no one on site can escalate an outage.
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Wi-Fi coverage and guest network
Fix nowOne router at the front of the house. 240 Mbps at the router, 8–14 Mbps in the bunk room and on the lower deck. No guest network—guests and the owner’s storage share one SSID.
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Backup power and supported failover
Fix nowNo battery backup anywhere. A twenty-minute outage takes down internet, the lock’s Wi-Fi bridge, and the freeze-sensor hub simultaneously.
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Television, streaming, remotes, and instructions
Plan itThree televisions, three different input paths, two remotes missing. The printed instructions describe a soundbar that is no longer installed.
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Entry workflow and backup access review
HoldingSmart lock is current, codes rotate per booking, and the lockbox backup is documented. Batteries changed in January; next change noted for August.
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Freeze, leak, temperature, and device-alert routing
Fix nowFreeze sensor is installed and reporting, but alerts route to an inbox nobody monitors. A test alert sent at the start of the visit was still unread ninety minutes later.
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Accounts, labels, inventory, and recovery documentation
Plan itNo device inventory. Router password on a sticky note behind the television. The cleaner has no restart instructions and has been calling the owner directly.
Seven audit categories
A room-by-room, system-by-system review.
Testing is performed under normal property conditions during a 60–90-minute visit.
- Internet source and provider equipment
- Wi-Fi coverage and guest network
- Backup power and supported failover
- Television, streaming, remotes, and instructions
- Entry workflow and backup access review
- Freeze, leak, temperature, and device-alert routing
- Accounts, labels, inventory, and recovery documentation
Inspect · test · document
What you receive
A prioritized plan you can act on.
- Wi-Fi speed and coverage checks at the places guests actually use
- Review of provider equipment, network separation, backup power, and supported failover
- Television, streaming, remotes, smart-entry, and property-alert workflow review where applicable
- Basic device and account-ownership inventory
- Red/yellow/green scorecard with recommended next steps
- Written report delivered within one business day
If the audit doesn’t surface at least three fixable issues, there’s no charge. The $149 fee is credited toward approved corrective work booked within 30 days.
Audit boundaries
What the audit does not include.
- Hardware, cabling, repairs, replacement equipment, subscriptions, and permits
- Destructive testing or opening walls
- Electrical, alarm, locksmith, or other regulated work
- ISP, utility, cellular, platform, or device uptime promises
- Formal code, insurance, cybersecurity, or legal compliance certification
Prepare for the visit
Have these available when possible.
- An authorized owner or manager contact
- ISP and relevant device account access available on-site
- Permission to test the property network and supported devices
- Access to all relevant guest areas
- Known problem history
- Current guest instructions or property binder
Never send passwords, door codes, full account numbers, guest information, or security details through the public form. Anything sensitive is collected by phone once the visit is confirmed.
Service & access
Scheduling follows a location and access review.
JackLine Technologies serves Northern Michigan, north of Grayling. Larger projects are considered beyond the routine area, including the Upper Peninsula. Send the location and the scope and we'll tell you honestly whether the trip makes sense.
Complete testing is best performed between guests or during an approved maintenance window. Some non-disruptive assessment work may be possible in an occupied property.
Travel charges, availability, and response targets vary by location, season, weather, property access, and current workload.
Before you request
Straight answers about the audit.
Do you provide free on-site audits?
The 15-minute call is free, for owners and managers alike. The on-site audit is $149 because it includes property testing and a written scorecard—and if it doesn’t surface at least three fixable issues, there’s no charge. The fee is credited toward approved corrective work booked within 30 days.
Is hardware included in the listed prices?
Not unless a written proposal specifically says so. Hardware, subscriptions, cabling, permits, travel, licensed-trade work, and third-party charges are normally listed separately.
Do you work on occupied rentals?
Some non-disruptive assessment work may be possible, but complete testing is best performed between guests or during an approved maintenance window.
Who owns the equipment and accounts?
You do—equipment, subscriptions, and primary service accounts. JackLine documents authorized access and avoids making a property dependent on an account the customer cannot control.
Next step
Request received
We reply to every request within one business day. We'll confirm the service area and property access before anything is scheduled or charged.
Email JackLine